Policies & Other Things

 

Returns/Exchanges

Shipping

All orders are shipped from our NYC store. Please allow 3-4 days for your order to be packed and sent out. If you need an item rushed, please contact us prior to ordering.

Domestic orders are sent Priority Shipping via the USPS, and generally arrive within 2-5 business days of being shipped. All orders are insured and a tracking number will be emailed to you upon shipping.

Unfortunately at this time we do not offer international shipping. Please contact us if you would like to have an item shipped overseas prior to placing an order.

We are not responsible for lost or stolen packages.

Return Policy

All returns or exchanges must have prior approval. Please email us within FIVE days of receiving your order at hi@welcometocalliope.com to obtain an authorization form and instructions. Packages received without prior approval will be returned to the customer.

All sales are final on discounted items and vintage pieces.

Sales Tax

Sales tax will be applied for all orders shipping within the state of New York.

Damages

If you receive an item that is damaged please contact us immediately at hi@welcometocalliope.com. All damages must be reported within 48 hours upon receiving your order and will be eligible for return after that period.


In Store

Returns & Exchanges are accepted within 14 days of original purchase date with valid receipt. Vintage rugs may be returned for refund within 5 business days. Damaged records may be exchanged within 5 days and are not eligible for refund or store credit. All vintage books, vintage magazines, BRVTVS, custom orders, furniture floor models, and sale items are final sale and not eligible for return or exchange.


Custom Orders

In addition to retail, Calliope offers a variety of services including design consultations, custom furniture, and sourcing for vintage rugs and unique pieces. Want more information? Get in touch.


Any other questions?

Contact us or come say hi!